Customer Service/Operations Manager Professional
484 Cerro Park Court, Folsom, California 95630 | 916-340-5741 | J.Rasor@Comcast.net
Customer service and operations professional with proven operations experience. Recognized for ability to work with very diverse clients and staff. Outstanding skills in assessing what is needed, recommending sensible solutions, and effectively motivating staff to implement them in a spirit of collaboration.
Sutter health - 8/2005 – 1/2016, Sacramento, California
- · support services and finance MANAGER, eQuip
eQuip is the Sutter Health division is responsible for the maintenance and repair of all hospital instrumentation and equipment as well as the management of all external vendor service agreements. In the role of the support services and finance manager, the following were my key responsibilities: I was instrumental in the financial monitoring and oversight of financial reporting for a targeted growth that included provision of maintenance services for the Sutter Health organization. I actively participated in the development of operating and capital budgets as well as completion and oversight of the monthly financial performance for equip tech, equip services and the medical physics group. I managed the planning, staffing, recruiting, controlling and coordination of the work efforts in the areas of procurement, inventory, invoicing, accounts receivable, data entry and customer service. I managed the vehicle fleet for the division which included vehicle assignments, negotiation, procurement and usage of more than 50 vehicles. As a member of the leadership team, I participated in the overall management of the Sacramento office, the business development analytics and the customer satisfaction program. Program budget of $84 million. Ten direct and indirect reporting staff.
VSP – 7/2000 – 8/2005, Rancho cordova, california
- · Network ManagMent and credentialing manager
Developed, managed and implemented all functions associated with provider network development, credentialing, re-credentialing, appeals and hearings, document imaging center and non-quality of care audits. Ensured all regulatory agency and accrediting agency standards we in in place to meet requirements.
- · Utilization Management manager
Managed the implementation of the utilization management programs and processes to ensure the appropriateness of eye care services was provided. Monitored compliance with applicable regulatory requirements. Worked with the corporate UM/QM committee, medical directors, optometry directors and clients. Developed methodologies to measure, monitor and report utilization practices to identify potential outliers.
SUTTER HEALTH – 2/1990 – 7/2000, sacramento, california
- · dISBURSEMENTS MANAGER
Responsible for the management of the Payroll and Accounts Payable departments for the parent corporation and four subsidiary companies within a growing $2.4 billon organization. Responsibilities included processing a manual bi-weekly payroll for 6000 exempt and non-exempt employees. Generated in excess of 50,000 accounts payable payments. Managed annual operating budget of $1.6 million with a staff of 32 employees.
- · FINANCE OFFICE MANAGER
Reporting to the Chief Financial Officer, I led the administrative functions of the system-wide finance office including staff recruitment. Staff oversight of 5 administrative professionals.
- · EXECUTIVE ASSISTANT
Provided executive support to the President and CEO, as well as to the Board of Directors of Sutter
Preferred Health Plan.
Education and Training
Accelerated Change Excellence (ACE) Executive Leadership Sutter Health, Sacramento – 2015
Management and Clinical Excellence (MCE) Executive Leadership Sutter Health, Sacramento – 2014
Bachelors of Science, Management University of Phoenix – 2004
Associate of Arts, Accounting Cosumnes River College, Sacramento - 1998
Establish core values, such as honesty and respectfulness and encourage the team to follow these key values by setting an example. During challenging times, able to keep the team calm and on track by staying focused on the end goal and avoiding panic. Possess the ability to inspire a team to be passionate about the vision, mission and culture of the organization creating an environment where employees feel comfortable, engaged and excited to work
Ability to identify a problem and then create a repair and/or recommend options to avoid it becoming a major problem. This requires the ability to take a large volumes of data and then analyze trends and produce a result.
Award-winning customer service skills. Collaborate with internal and external customers at all levels via telephone and email to ensure successful communication through actively listening and thoughtful questions. Communicate effectively by being available, listening and articulating clearly with team members.
Enjoy sharing knowledge and encouraging development of others to achieve specific team goals.
Available upon request.