Sr Operations Manager
Project/Position Introduction.Overview
The Sr. Operations Manager oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality control oversight, training, and compliance with internal and external requirements.
Responsibilities
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
Manage direct reports and the cost-effective operation of all project tasks
Collaborate with other Managers to ensure effective coordination of activities
Develop, implement, and update operational policies and procedures in collaboration with other key stakeholders
Establish and maintains effective relationships with clients and other external entities
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
Manage the project's quality control and corrective actions to ensure compliance
Monitor performance against key indicators established internally or by the clients
Develop solutions to issues or complex problems
Develop performance goals and objectives for staff, and monitors achievement of those goals
Perform other duties as may be assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
Bachelor's Degree from an accredited college or university required
Ten (10) years related work experience required
Ability to manage large-scale operations, including on a single or multiple sites
Strong client management skills
Proven ability with operational analyses, processes and performance indicators
Excellent organizational, written and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member as well as independently
EEO StatementA committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The Sr. Operations Manager oversees all aspects of daily operations for a program, including staffing, performance monitoring, quality control oversight, training, and compliance with internal and external requirements.
Responsibilities
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies
Manage direct reports and the cost-effective operation of all project tasks
Collaborate with other Managers to ensure effective coordination of activities
Develop, implement, and update operational policies and procedures in collaboration with other key stakeholders
Establish and maintains effective relationships with clients and other external entities
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency
Manage the project's quality control and corrective actions to ensure compliance
Monitor performance against key indicators established internally or by the clients
Develop solutions to issues or complex problems
Develop performance goals and objectives for staff, and monitors achievement of those goals
Perform other duties as may be assigned
The Ideal Candidate will Possess the Following Additional Education and Experience
Bachelor's Degree from an accredited college or university required
Ten (10) years related work experience required
Ability to manage large-scale operations, including on a single or multiple sites
Strong client management skills
Proven ability with operational analyses, processes and performance indicators
Excellent organizational, written and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member as well as independently
EEO StatementA committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
