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Help Desk Technician

Are you a top-notch Information Technology (IT) professional, who is looking for an exciting hands-on position in technical customer service? Does technical problem solving using the latest technology excite you? Are you organized and do you love to build automated processes using amazing tools that do all the repetitive and monotonous work for you? This offer contains a dream job for the right person, and, if you are passionate about customer service and skilled in Information Technology, you could find yourself a long-term home with the top cloud based Managed Service Provider in the mortgage vertical!
Your mission will be to delight your customers with spectacular technical support and customer service. The person who fills this role will join an elite group of Systems Engineers dedicated to providing remote implementation and first level contact and problem resolution in support of cloud based computer systems, hardware, software and networks.

Please respond with a resume, short cover letter, and your salary requirements.

Key Responsibilities
Provide technical assistance and support for incoming queries and issues related to our cloud computer offering.
Run diagnostic programs, isolate problems, and determine and implement solutions.
Monitor and maintain cloud computer systems and networks.
Build automation scripts for implementing new clients and problem solving for existing clients.
Improve system performance by identifying problems; recommending changes.
Advise management on situations that may require additional client support or escalation.
Requirements
1-3 plus years' experience technical customer service support role
Service Desk / Help Desk background
Strong troubleshooting and automation skills
Great communication skills, both written and verbal
Experience with many of the following:
Automation with Scripting (PowerShell)
Active Directory
Windows Server OS
Windows and MAC workstation maintenance, patching, and security
Tablet and smartphone maintenance, patching, and security
MS Terminal Services
MS SQL
MS Exchange
IIS
Office 365
Google Apps
ConnectWise and Labtech experience is a plus but not required.
Please respond with a resume, short cover letter, and your desired annual salary.
We are located just off HWY 50 @ Folsom Blvd. in Folsom, CA.

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