Selling and Service Manager

Company Name:
Salary period: Annual
? Reports to ? Store Director Overall Responsibility ? Business Owner responsible for driving sales, profitability and customer satisfaction through selling, service and people ? Manages Selling and Service Coordinators and Associates, Commissioned Selling and Service Associates, and Selling and Service Specialists ? Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission ? Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment ? Understands and ensures proper security procedures are followed Key Responsibilities ? Values people quality and development: - Facilitates administration of key store Human Resources functions and initiatives including payroll, staffing, scheduling, on-boarding, benefits, compliance, recordkeeping, etc. - Manages the Selling and Service team to achieve company objectives: ? Recruits, interviews and selects candidates with requisite skills to fulfill responsibilities and accomplish high performance results ? Actively develops relationships with potential talent pool for all positions on the team ? Facilitates the orientation, on-boarding, and training of team associates ? Communicates regularly about team objectives and expectations ? Holds recurring coaching/counseling sessions with associates to review performance and provide timely feedback ? Partners with the Store Director and Regional Human Resources Director to manag

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