Service Logisitics Technician
Envirosuite Envirosuite Folsom, CA Folsom, CA Full-time Full-time $49,000 - $51,000 a year $49,000 - $51,000 a year 15 hours ago 15 hours ago 15 hours ago POSITION DESCRIPTION Position Title:
Service Logistics Technician Reports To:
Deployment Manager Delegates To:
Not Applicable Collaborates with:
All Envirosuite team members, key customers and partners Hours of Work:
40 hours per week Location:
Folsom, CA POSITION SUMMARY Envirosuite is a rapidly expanding global environmental management technology company specializing in real-time, predictive software solutions that translate data into action for our customers.
We deliver our impact by providing a suite of environmental monitoring, management and investigative capabilities across a wide range of customers looking to regulate industry (in accordance with community well-being), optimize operations and adhere to corporate/social license to operate.
Our values are:
We're driven by purpose We move as one We believe customers are the reason We earn the trust We challenge the now With an extensive history and proven track record in Services and Logistics you will be responsible for product staging, logistics, and coordination activities as part of the Services team in line with our organization's goals and vision, and our customer requirements for the North American Region.
ROLES AND RESPONSIBILITIES Project hardware staging, configuration and testing prior to onsite deployment.
Work cross-functionally to resolve deployment or integration issues quickly, leveraging resources from across the company as needed.
For technical related issues, work directly with EVS Vendors/Suppliers as the day-to-day point of contact and escalating issues to Management as required.
Develop, facilitate and manage the Region's Hardware repair procedures for hardware inventory spares, in accordance to 3rd party requirements.
Raise logistics related POs, review AP invoices and provide client allocation in a timely manner.
Communicate Staging & Logistics documentation change management as required.
Accurate and on time updates to relevant internal tools as required (e.
g.
Call Management Systems, Inventory Systems, Timesheets, performance Reviews) Logistically manage Telecommunication SIM cards as inventory items including the tracking of active cards and work with telecommunication vendors to deactivate and request new SIM cards.
Back-up to the Logistics Coordinator for the Region as needed:
ensure adequate quantity and quality of stocked parts, conduct region stock take (physical inventory counts) as required, maintain stock accuracy at 99% or better, decommission equipment for timely inventory readiness, oversee daily shipping/receiving processes, review invoices as received from shipping courier and provide customer allocation, process shipment for 3rd party repairs.
Ensure inventory requiring calibration meet calibration requirements according to procedures.
Oversee Sentinel on Demand (SOD) depot process, work with SOD cross functional teams, ensure Depot management function is fulfilled, returns are decommissioned timely and customer support issues are handled or escalated accordingly.
Drive cost improvement efforts and consider cost implications with all expenditures.
Work with Field Services in conducting in-house repairs.
Ensure all corrective maintenance forms are completed and delivered to the customer base in a timely manner.
Assist Field Services Technicians to communicate with clients both pre and post site visit.
Help coordinate onsite work and ensure it aligns with both the client and technicians' schedules.
Work with Project Managers to schedule project installations.
Schedule Annual Preventative Maintenance and Inspection visits -- Maintain Preventative Maintenance schedule, ensure technicians and subcontractors utilize correct Preventative Maintenance forms, complete the event timely and submit reports according to the schedule.
Review open tickets, work with technicians and subcontractors to ensure tickets are accurately recorded in the Call Management system with pre and post visit information.
Monitor queues and ensure Service Levels are not breached.
Escalate required actions to assigned resource.
Manage the resource calendar for project installs, service calls and Preventative Maintenance events.
Assist Field Services Manager with review of service contracts to ensure services delivered aligns with contract terms.
Track Technical & Safety training completed by Field Technicians Work closely with the Logistics Coordinator to ship required parts for the Field Service Technicians and Subcontractors.
Additional tasks as required by manager.
QUALIFICATIONS / EXPERIENCE / KNOWLEDGE Preferred at least 3 years of experience in a similar role/industry.
Fluent in Spanish and English, spoken and written.
Computer Skills, proficiency with Microsoft Excel, Word, and Outlook.
Able to do physical labor such as lifting and standing for short periods of time.
Familiarity with common hand tools and lightweight handheld power tools Experience using a voltmeter and other low voltage diagnostic equipment with 12-volt power systems.
Strong telephone and email communication skills.
Able to communicate effectively, both written and verbally with both internal and external customers Highly competent in the areas of accuracy, organization, adaptability, dependability, and teamwork Strong drive and self-motivation, data driven with high attention to detail.
Ability to manage and prioritize multiple tasks and complete within agreed timeframes.
Ability to provide clear and concise analysis and reporting to management.
Excellent communication and writing skills.
Understanding of Workplace safety procedures Self-starter and able to work with minimal supervision or guidance, under pressure, and tight deadlines.
Strong Time Management skills and Analytical/Problem solving skills.
Reliability and punctuality Desirable Knowledge & Experience Envirosuite delivers services globally, knowledge of Spanish, Portuguese, and/or French is valued.
Preferred 5 years of experience in a similar role/industry.
Bachelor's degree or equivalent in a logistics/inventory management role Job Type:
Full-time Pay:
$49,000.
00 - $51,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Folsom, CA 95630:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Required) Work Location:
In person Project hardware staging, configuration and testing prior to onsite deployment.
Work cross-functionally to resolve deployment or integration issues quickly, leveraging resources from across the company as needed.
For technical related issues, work directly with EVS Vendors/Suppliers as the day-to-day point of contact and escalating issues to Management as required.
Develop, facilitate and manage the Region's Hardware repair procedures for hardware inventory spares, in accordance to 3rd party requirements.
Raise logistics related POs, review AP invoices and provide client allocation in a timely manner.
Communicate Staging & Logistics documentation change management as required.
Accurate and on time updates to relevant internal tools as required (e.
g.
Call Management Systems, Logistically manage Telecommunication SIM cards as inventory items including the tracking of active cards and work with telecommunication vendors to deactivate and request new SIM cards.
Back-up to the Logistics Coordinator for the Region as needed:
ensure adequate quantity and quality of stocked parts, conduct region stock take (physical inventory counts) as required, maintain stock accuracy at 99% or better, decommission equipment for timely inventory readiness, oversee daily shipping/receiving processes, review invoices as received from shipping courier and provide customer allocation, process shipment for 3rd party repairs.
Ensure inventory requiring calibration meet calibration requirements according to procedures.
Oversee Sentinel on Demand (SOD) depot process, work with SOD cross functional teams, ensure Drive cost improvement efforts and consider cost implications with all expenditures.
Work with Field Services in conducting in-house repairs.
Ensure all corrective maintenance forms are completed and delivered to the customer base in a timely manner.
Assist Field Services Technicians to communicate with clients both pre and post site visit.
Help coordinate onsite work and ensure it aligns with both the client and technicians' schedules.
Work with Project Managers to schedule project installations.
Schedule Annual Preventative Maintenance and Inspection visits -- Maintain Preventative Maintenance schedule, ensure technicians and subcontractors utilize correct Preventative Maintenance forms, complete the event timely and submit reports according to the schedule.
Review open tickets, work with technicians and subcontractors to ensure tickets are accurately recorded in the Call Management system with pre and post visit information.
Monitor queues and ensure Service Levels are not breached.
Escalate required actions to assigned resource.
Manage the resource calendar for project installs, service calls and Preventative Maintenance events.
Assist Field Services Manager with review of service contracts to ensure services delivered aligns with contract terms.
Track Technical & Safety training completed by Field Technicians Work closely with the Logistics Coordinator to ship required parts for the Field Service Technicians and Additional tasks as required by manager.
Preferred at least 3 years of experience in a similar role/industry.
Fluent in Spanish and English, spoken and written.
Computer Skills, proficiency with Microsoft Excel, Word, and Outlook.
Able to do physical labor such as lifting and standing for short periods of time.
Familiarity with common hand tools and lightweight handheld power tools Experience using a voltmeter and other low voltage diagnostic equipment with 12-volt power systems.
Strong telephone and email communication skills.
Able to communicate effectively, both written and verbally with both internal and external customers Highly competent in the areas of accuracy, organization, adaptability, dependability, and teamwork Strong drive and self-motivation, data driven with high attention to detail.
Ability to manage and prioritize multiple tasks and complete within agreed timeframes.
Ability to provide clear and concise analysis and reporting to management.
Excellent communication and writing skills.
Understanding of Workplace safety procedures Self-starter and able to work with minimal supervision or guidance, under pressure, and tight deadlines.
Strong Time Management skills and Analytical/Problem solving skills.
Reliability and punctuality Envirosuite delivers services globally, knowledge of Spanish, Portuguese, and/or French is valued.
Preferred 5 years of experience in a similar role/industry.
Bachelor's degree or equivalent in a logistics/inventory management role 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday Folsom, CA 95630:
Reliably commute or planning to relocate before starting work (Required) Day Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Service Logistics Technician Reports To:
Deployment Manager Delegates To:
Not Applicable Collaborates with:
All Envirosuite team members, key customers and partners Hours of Work:
40 hours per week Location:
Folsom, CA POSITION SUMMARY Envirosuite is a rapidly expanding global environmental management technology company specializing in real-time, predictive software solutions that translate data into action for our customers.
We deliver our impact by providing a suite of environmental monitoring, management and investigative capabilities across a wide range of customers looking to regulate industry (in accordance with community well-being), optimize operations and adhere to corporate/social license to operate.
Our values are:
We're driven by purpose We move as one We believe customers are the reason We earn the trust We challenge the now With an extensive history and proven track record in Services and Logistics you will be responsible for product staging, logistics, and coordination activities as part of the Services team in line with our organization's goals and vision, and our customer requirements for the North American Region.
ROLES AND RESPONSIBILITIES Project hardware staging, configuration and testing prior to onsite deployment.
Work cross-functionally to resolve deployment or integration issues quickly, leveraging resources from across the company as needed.
For technical related issues, work directly with EVS Vendors/Suppliers as the day-to-day point of contact and escalating issues to Management as required.
Develop, facilitate and manage the Region's Hardware repair procedures for hardware inventory spares, in accordance to 3rd party requirements.
Raise logistics related POs, review AP invoices and provide client allocation in a timely manner.
Communicate Staging & Logistics documentation change management as required.
Accurate and on time updates to relevant internal tools as required (e.
g.
Call Management Systems, Inventory Systems, Timesheets, performance Reviews) Logistically manage Telecommunication SIM cards as inventory items including the tracking of active cards and work with telecommunication vendors to deactivate and request new SIM cards.
Back-up to the Logistics Coordinator for the Region as needed:
ensure adequate quantity and quality of stocked parts, conduct region stock take (physical inventory counts) as required, maintain stock accuracy at 99% or better, decommission equipment for timely inventory readiness, oversee daily shipping/receiving processes, review invoices as received from shipping courier and provide customer allocation, process shipment for 3rd party repairs.
Ensure inventory requiring calibration meet calibration requirements according to procedures.
Oversee Sentinel on Demand (SOD) depot process, work with SOD cross functional teams, ensure Depot management function is fulfilled, returns are decommissioned timely and customer support issues are handled or escalated accordingly.
Drive cost improvement efforts and consider cost implications with all expenditures.
Work with Field Services in conducting in-house repairs.
Ensure all corrective maintenance forms are completed and delivered to the customer base in a timely manner.
Assist Field Services Technicians to communicate with clients both pre and post site visit.
Help coordinate onsite work and ensure it aligns with both the client and technicians' schedules.
Work with Project Managers to schedule project installations.
Schedule Annual Preventative Maintenance and Inspection visits -- Maintain Preventative Maintenance schedule, ensure technicians and subcontractors utilize correct Preventative Maintenance forms, complete the event timely and submit reports according to the schedule.
Review open tickets, work with technicians and subcontractors to ensure tickets are accurately recorded in the Call Management system with pre and post visit information.
Monitor queues and ensure Service Levels are not breached.
Escalate required actions to assigned resource.
Manage the resource calendar for project installs, service calls and Preventative Maintenance events.
Assist Field Services Manager with review of service contracts to ensure services delivered aligns with contract terms.
Track Technical & Safety training completed by Field Technicians Work closely with the Logistics Coordinator to ship required parts for the Field Service Technicians and Subcontractors.
Additional tasks as required by manager.
QUALIFICATIONS / EXPERIENCE / KNOWLEDGE Preferred at least 3 years of experience in a similar role/industry.
Fluent in Spanish and English, spoken and written.
Computer Skills, proficiency with Microsoft Excel, Word, and Outlook.
Able to do physical labor such as lifting and standing for short periods of time.
Familiarity with common hand tools and lightweight handheld power tools Experience using a voltmeter and other low voltage diagnostic equipment with 12-volt power systems.
Strong telephone and email communication skills.
Able to communicate effectively, both written and verbally with both internal and external customers Highly competent in the areas of accuracy, organization, adaptability, dependability, and teamwork Strong drive and self-motivation, data driven with high attention to detail.
Ability to manage and prioritize multiple tasks and complete within agreed timeframes.
Ability to provide clear and concise analysis and reporting to management.
Excellent communication and writing skills.
Understanding of Workplace safety procedures Self-starter and able to work with minimal supervision or guidance, under pressure, and tight deadlines.
Strong Time Management skills and Analytical/Problem solving skills.
Reliability and punctuality Desirable Knowledge & Experience Envirosuite delivers services globally, knowledge of Spanish, Portuguese, and/or French is valued.
Preferred 5 years of experience in a similar role/industry.
Bachelor's degree or equivalent in a logistics/inventory management role Job Type:
Full-time Pay:
$49,000.
00 - $51,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Folsom, CA 95630:
Reliably commute or planning to relocate before starting work (Required) Shift availability:
Day Shift (Required) Work Location:
In person Project hardware staging, configuration and testing prior to onsite deployment.
Work cross-functionally to resolve deployment or integration issues quickly, leveraging resources from across the company as needed.
For technical related issues, work directly with EVS Vendors/Suppliers as the day-to-day point of contact and escalating issues to Management as required.
Develop, facilitate and manage the Region's Hardware repair procedures for hardware inventory spares, in accordance to 3rd party requirements.
Raise logistics related POs, review AP invoices and provide client allocation in a timely manner.
Communicate Staging & Logistics documentation change management as required.
Accurate and on time updates to relevant internal tools as required (e.
g.
Call Management Systems, Logistically manage Telecommunication SIM cards as inventory items including the tracking of active cards and work with telecommunication vendors to deactivate and request new SIM cards.
Back-up to the Logistics Coordinator for the Region as needed:
ensure adequate quantity and quality of stocked parts, conduct region stock take (physical inventory counts) as required, maintain stock accuracy at 99% or better, decommission equipment for timely inventory readiness, oversee daily shipping/receiving processes, review invoices as received from shipping courier and provide customer allocation, process shipment for 3rd party repairs.
Ensure inventory requiring calibration meet calibration requirements according to procedures.
Oversee Sentinel on Demand (SOD) depot process, work with SOD cross functional teams, ensure Drive cost improvement efforts and consider cost implications with all expenditures.
Work with Field Services in conducting in-house repairs.
Ensure all corrective maintenance forms are completed and delivered to the customer base in a timely manner.
Assist Field Services Technicians to communicate with clients both pre and post site visit.
Help coordinate onsite work and ensure it aligns with both the client and technicians' schedules.
Work with Project Managers to schedule project installations.
Schedule Annual Preventative Maintenance and Inspection visits -- Maintain Preventative Maintenance schedule, ensure technicians and subcontractors utilize correct Preventative Maintenance forms, complete the event timely and submit reports according to the schedule.
Review open tickets, work with technicians and subcontractors to ensure tickets are accurately recorded in the Call Management system with pre and post visit information.
Monitor queues and ensure Service Levels are not breached.
Escalate required actions to assigned resource.
Manage the resource calendar for project installs, service calls and Preventative Maintenance events.
Assist Field Services Manager with review of service contracts to ensure services delivered aligns with contract terms.
Track Technical & Safety training completed by Field Technicians Work closely with the Logistics Coordinator to ship required parts for the Field Service Technicians and Additional tasks as required by manager.
Preferred at least 3 years of experience in a similar role/industry.
Fluent in Spanish and English, spoken and written.
Computer Skills, proficiency with Microsoft Excel, Word, and Outlook.
Able to do physical labor such as lifting and standing for short periods of time.
Familiarity with common hand tools and lightweight handheld power tools Experience using a voltmeter and other low voltage diagnostic equipment with 12-volt power systems.
Strong telephone and email communication skills.
Able to communicate effectively, both written and verbally with both internal and external customers Highly competent in the areas of accuracy, organization, adaptability, dependability, and teamwork Strong drive and self-motivation, data driven with high attention to detail.
Ability to manage and prioritize multiple tasks and complete within agreed timeframes.
Ability to provide clear and concise analysis and reporting to management.
Excellent communication and writing skills.
Understanding of Workplace safety procedures Self-starter and able to work with minimal supervision or guidance, under pressure, and tight deadlines.
Strong Time Management skills and Analytical/Problem solving skills.
Reliability and punctuality Envirosuite delivers services globally, knowledge of Spanish, Portuguese, and/or French is valued.
Preferred 5 years of experience in a similar role/industry.
Bachelor's degree or equivalent in a logistics/inventory management role 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance 8 hour shift Monday to Friday Folsom, CA 95630:
Reliably commute or planning to relocate before starting work (Required) Day Shift (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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